Protocol Rules, Etiquette, and Public Relations Skills for Office Managers

Understanding the rules for drafting official protocols.
Types of protocols and how to coordinate each.
Content that should be included in protocols.
The role of office managers and secretarial staff in writing official protocols.
How to gather information, requests, and instructions and draft them in an official protocol format.
Unified and comprehensive concepts of international etiquette, protocol, and public relations.
Concepts that prioritize among individuals.
Principles and rules of etiquette in communication.
The art of honor and body language etiquette in official forums.
Understanding global principles of protocol, etiquette, and professional code of conduct for office managers.
Guiding and managing personal dynamics in important meetings.
Creating a good impression and avoiding misconduct or embarrassing practices in important situations.
Presenting appropriate international business etiquette in various contexts.
Hosting visits by dignitaries and official events.
Interacting respectfully with people from different cultures, countries, and regions.

Effective communication skills for ceremonial work and protocols.
Types of protocols and how to coordinate each.
Speaking and listening etiquette and self-dealing skills and different personality styles.
Overcoming communication obstacles and creating an effective connection suitable for VIP ceremonies.
Ceremonial, protocol, and etiquette skills in dealing with VIPs.
Emotional intelligence for office managers.
Recognizing diplomatic personality.
Etiquette of introduction, handshake, acquaintance, and presenting business cards.
Seating etiquette (reception seating, dining table, car seats).
Phone conversations (using phones, outgoing calls, incoming calls).
Etiquette of smiling and laughing.

Official meetings and visits and how to deal with them.
How to gather information, requests, and instructions and draft them in an official protocol format.
Concepts that prioritize among individuals.
International principles of etiquette and communication.
Dealing with difficult VIPs (models, situations, and solutions).
Social and formal etiquette for VIPs.

Etiquette skills and their impact on managing senior offices.
Effective office management and protocol for dealing with VIP visitors.
Greetings, introductions, and handshakes with VIPs.
Email etiquette and internet usage.
Protocol for visiting VIPs from abroad.
Phone etiquette and protocol.
High-level thinking skills for office managers and the art of managing offices for VIPs.
Ethical compatibility with work ethics and protocol concepts.
Etiquette of apologizing for mistakes to VIPs.
Titles and models of directive phrases.
Importance of respectful interaction with people from different cultures, countries, and regions.

Protocol Rules, Etiquette, and Public Relations Skills for Office Managers	Program name
English	Program language
13-17/10/2024	DATE
LONDON- Hilton London Paddington	PLACE

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